CapMetro has announced a series of updates and long-term strategies aimed at improving public transportation across Central Texas. The organization is focusing on both small enhancements and major projects as part of its ongoing commitment to customer experience.
Among the immediate changes, new Bikeshare stations are being installed throughout the city, with completion expected by early 2026. These stations are intended to provide more neighborhoods with convenient connections for the beginning and end of transit trips. CapMetro is also making fare payment more accessible by integrating the Umo app with the Transit app, allowing riders to pay fares directly while planning their journeys.
Construction has begun on the North Burnet/Uptown Station, with site preparation underway and building set to start in November 2025. The station will include extended platforms, pathways for pedestrians and cyclists, bus connections, and approximately 200 shared parking spaces. Once operational, it is projected to become the second-busiest station on the Red Line and serve as a key entry point to Uptown ATX.
CapMetro has developed a Customer Experience Hub that centers on three main areas: frequency and reliability, rules and fares enforcement, and transit phone apps. The agency reports a 69% overall satisfaction rating from customers and a 74% satisfaction rating for operator courtesy. CapMetro is encouraging customers to review these findings and provide feedback.
Looking ahead, CapMetro is implementing its Strategic Plan 2030, which moves away from annual goals in favor of a five-year planning framework. This approach is designed to foster collaboration with city partners and improve resource allocation. The plan includes 18 specific action items such as enhancing security and advancing digital transformation.
The Transit Plan 2035 was reviewed by riders and approved by CapMetro’s Board on October 20, 2025. The plan outlines future improvements that will be rolled out over several years.
In addition to these initiatives, CapMetro launched a new Transit Police department in 2025 and marked its 40th anniversary. These efforts are part of the agency’s broader focus on safety, equity, and sustainability.
“CapMetro has been listening to you, the customers, and is taking the initiative to improve overall service satisfaction and provide a high-quality customer experience. The new Customer Experience Hub is a plan that prioritizes key improvements in the following into three core areas: Frequency & Reliability, Rules & Fares Enforcement and Transit Phone Apps. Key findings include a 69% overall satisfaction rating with the CapMetro experience and an impressive 74% satisfaction rating with courteous operators. Each pillar of the plan outlines actionable steps for the agency to take and invite customers to review the results and share their input.”
“Transit changes move slow, and CapMetro knows that. With Strategic Plan 2030, CapMetro is shifting from short term, annual goals to implementing a plan that sets up goals for 5 years in the future. This will allow for collaboration with their partners and the city to create a better system of public transportation for all. The Strategic Plan is guided by critical results to determine how resources are spent and how success is characterized. CapMetro has named 18 action items to achieve these results, including enhancing security measures and advancing digital transformation. These long-term strategies will ensure that CapMetro evolves along with Central Texas.”
“With a keen focus on both incremental and transformational change, CapMetro is positioning itself as a responsive civic partner. The Transit Plan 2035 has been reviewed by riders was approved by the Board on October 20, 2025. Residents will see the plan come to fruition over the next several years.”
“In 2025, CapMetro also fully launched the new Transit Police department and celebrated 40 years of service—marking a milestone in safety, equity and sustainability efforts. Every upgrade, station and policy stems from one goal: improving your daily CapMetro experience.”
With these initiatives, CapMetro aims to adapt to community needs while continuing its efforts toward safety and service quality.
