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Technology Can Help You Thrive in a Down Economy

February 8th, 2010 · No Comments

Can technology help you survive and thrive in a down economy?

Absolutely, but technology is not the total answer.   Global Custom Commerce (Blinds.com, JustBlinds.com) felt the impact of the economy on their business, a decrease in consumer spending, technology limitations in their contact center, coupled with hard to solve day-to-day operational issues were all amplified by the impact of Hurricane Ike.  

 

A game changing contact center solution designed and implemented by Automated Voice &  Data Solutions, reinforced by thoughtfully considered and precise operational improvements, not only stabilized the faltering business but  turned everything around to the point that in a matter of months, in this down economy, top and bottom line revenues have drastically increased.  The solution enabled GCC to:

·         Decrease contact center costs and complexity by moving to an all in one contact center solution

·         Combination of call center technology and operational improvements increased closure rates by 200%

·         Innovative contact center platform allowed GCC to decrease agent staff by 15% while supporting a 50% per agent increase in call volumes

 

Courage, humility and a willingness to rethink your business and take a “deliberately different” approach can be your recipe for surviving and thriving in this economy. 

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