http://houstonbusinessdaily.com/advisor/Sharon_Moon Sharon Moon Tue, 10 Aug 2010 20:20:12 +0000 http://backend.userland.com/rss092 en Last winter, we did a story about Blinds.com. Since then, they have been in the news almost every month for winning an award such as Call Center of the Year and Best Places to Work in Houston. Needless to say, 2010 was turning out to be an amazing year for ... http://houstonbusinessdaily.com/advisor/Sharon_Moon/?p=21 Yes, it is. Estimates show there are 30 million licenses and only 1 million of them are being utilized for telephony. Many enterprises have purchased another Microsoft product not realizing the telephony licenses were included and simply need to be activated (some extraneous hardware may be needed). Could it be ... http://houstonbusinessdaily.com/advisor/Sharon_Moon/?p=18 Texas Woman’s University occupies a notable position in higher education as the nation’s largest university primarily for women. Their campuses in Denton, Dallas and Houston are joined by an e-learning campus offering innovative online degree programs in business, education and general studies. Seven consecutive years of growth have produced a ... http://houstonbusinessdaily.com/advisor/Sharon_Moon/?p=15 To understand what Business Process Automation is, let us strip it down and start with the basics. Business processes are the set of related activities that produce a service or product. Everyday business processes can be ‘back-office’ such as purchasing office equipment; or ‘front-office’ such as processing an insurance claim. ... http://houstonbusinessdaily.com/advisor/Sharon_Moon/?p=12 Times are changing. With every passing day, the stock market is dramatically up (or down), the political climate shifts with the wind, and the business environment is definitely not the same as it was five years ago. Every organization whether you are a contact center; enterprise; government entity; or educational ... http://houstonbusinessdaily.com/advisor/Sharon_Moon/?p=10 Cloud-based communications, also known as Communications as a Service (CaaS), is a hosted solution provided & managed as a service vs. the traditional premise-based systems. This concept has been around nearly forty years, since the inception of Centrex. Many industry experts, whom remember Centrex, understand the issues associated with it. ... http://houstonbusinessdaily.com/advisor/Sharon_Moon/?p=7 Can technology help you survive and thrive in a down economy? Absolutely, but technology is not the total answer.   Global Custom Commerce (Blinds.com, JustBlinds.com) felt the impact of the economy on their business, a decrease in consumer spending, technology limitations in their contact center, coupled with hard to solve day-to-day operational ... http://houstonbusinessdaily.com/advisor/Sharon_Moon/?p=4